Mark is an experienced senior manager and project manager with both practical experience and academic study of customer interaction, for both corporate customers and consumers. Mark has tremendous insight and understanding of customer motivation and satisfaction, plus their effect on customer loyalty and profitability.

Mark's main area of expertise is Project Management and especially Project Turnaround. His vast experience of projects enables him to rapidly identify areas of weaknesses in projects and specify best-practice solutions to ensure the project is turned around and delivers on-time, within budget and to the required quality criteria. His exemplory track record is proof of his skills and expertise in this difficult area.

Profiles of some of our other associates are shown here: